- Terms of Service
Terms of Service
Orders may be placed online or by phone. If you would like to call an order in, you may give us a call M-Sa., 9A.M. – 5P.M. PST, excluding major holidays. Our average turnaround time on orders received, is less than one business day, and orders typically ship same day. We will upload tracking numbers as soon as your order is processed, and you will be notified of any back orders by E-mail.
We use different shipping methods for different items. Typically we ship smaller orders USPS, and larger orders will ship UPS. We use a combination of shipping methods in order to gain our customers the cheapest shipping rates with the fastest service. We do require a physical address when placing your order, as UPS does not deliver to P.O. Boxes. A residential or business address and a receivers name must be provided for delivery. We are un-able to accept C.O.D.’s at this time.
We accept all Visa, MasterCard, American Express, Discover, and Pay-pal payments. Payment must be received prior to your order shipping. If there is a hold placed on your payment, we will not be able to ship your order until the hold has been lifted. All residents of Washington State will be charged applicable sales tax.
Products typically carry a manufacturer’s warranty, unless otherwise stated. If you feel that you have a product that needs to be warrantied, please contact us either by phone or by E-mail, to make arrangements to have the item returned for inspection.
Please note: When building or modifying a vehicle using parts and components sourced from different suppliers, you are taking on the role as the engineer of that vehicle. Many components do not work with parts from different manufacturers. If a part is returned for warrantee, and we deem that the component isn’t broken or otherwise damaged per our warranty policy, you will be charged the shipping both ways for the item.
All unused items purchased from Rock Tactics and www.rocktactics.com, can be returned for a full refund. Items must be in new or un-used condition, and must be “sale ready”. This means that the item must be in the condition that you originally received it in, and in its original packaging. Items that are used will not be given a refund, unless otherwise noted (such as in the case of products originally sold as used). Please contact us prior to returning any products. All returns must have the invoice number clearly marked on the outside of the box, and must contain a copy of the original invoice inside. If we cannot determine who the return came from, the inventory will be held for 15 days, then it will be returned to our inventory.
All images and written material present on www.rocktactics.com, is the sole property of Rock Tactics. Users are not permitted to use copyrighted material, with out prior, written permission.